SAP Knowledge Base Article - Preview

3590646 - Custom Field Values Getting Deleted in Move Process

Symptom

You have added extension fields (i.e., custom fields) in Step 1 of the Move-in Process screen. When navigating to the Step 1 of the Move-in Process you input values into these fields before proceeding to Step 2. However, upon navigating back to the Step 1 using the Previous button, the values in the extension fields are lost, while the values in standard fields remain intact. 


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

mapping, CPI, premise, custom fields, missing , empty, extension field, move-in process, move in, move out, move process, custom field , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To

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