Symptom
Offboardees are not visible from Offboard Team Members in the To-Do Panel
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to the To-Do panel
- Access Offboard Team Members
- Although it is showing an x number of tasks with Overdues, when opened, it is shown as blank or "No Data"
Cause
- The issue is expected as there is no implementation for offboarding custom tasks in the To-Do list.
- Previously, the loading of the To-Do list was failing. Now, the count represents both standard and custom tasks, but the data is not displayed.
Resolution
- We do not have implementation for offboarding custom tasks in todo. Before, with the defect, to do is loading itself and it was failing. So, the count represents both standard and custom tasks but not showing the data.
- Engineering clarified that there is no further fix planned for this part as the To-Do list support might be less used
- Customers can still have the cards on the home page and the dashboard have the options to complete their custom tasks
Keywords
obx, Offboarding, to-do, to do, offboarding custom tasks, offboard team members , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , Problem
Product
SAP SuccessFactors Onboarding all versions