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3590726 - Error "[LGN0021]Authentication failed" in ODataAdapter connection to SuccessFactors - SAP SDI

Symptom

  • Extraction from SuccessFactors through ODataAdapter sometimes fails with error.
  • Error from dp server trace:
    • [1129823]{312143}[146/1196313513] 2025-03-25 00:21:24.239273 e ODataClient      ODataClient.cpp(01807) : ODataClient::getResponse response body: [LGN0021]Authentication failed. An internal error has occurred. Please contact SAP support.
      [1129823]{312143}[146/1196313513] 2025-03-25 00:21:24.239578 i IpConnection     IPConnection.cpp(00243) : Closing connection to 'api2.***:443'
      [1129823]{312143}[146/1196313513] 2025-03-25 00:21:24.240054 e ODataAdapter     ODataAdapter.cpp(00916) : ODataAdapter::getNext caught DPAdapterSDK::AdapterException: connection to api2.***:443 returned status 401
      [1129823]{312143}[146/1196313513] 2025-03-25 00:21:24.240129 i ODataClient      ODataClient.cpp(00067) : ODataClient::~ODataClient()
      [1129823]{312143}[146/1196313513] 2025-03-25 00:21:24.240334 d ODataAdapter     ODataAdapter.cpp(00264) : ODataAdapter::~ODataAdapter (0x00007f7f77c06000) 


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Environment

SAP HANA Smart Data Integration

Product

SAP HANA smart data integration 2.0

Keywords

ODATA, SF, 401, authentication failed, connection broken, stopped , KBA , HAN-DP-SDI , SAP HANA smart data integration (SDI) , Problem

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