SAP Knowledge Base Article - Public

3590748 - 'Notify Instructors' emails do not include Instructor-Specific Time Slot Agenda

Symptom

When a change is made in a class with multiple time slots and different instructors, and the "Notify Instructors" action is performed and the email sent to the instructors does not contain Instructor-Specific Time Slot Agenda.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log in to the LMS Admin Portal.
  2. Search for the class for which instructors need to be notified.
  3. Click on the class.
  4. Click on the "Action" button.
  5. From the dropdown menu, select the "Notify Instructors" option and Click on Send Email Notification.
  6. All instructors will receive an email notification that lacks their specific time slot as per the agenda.
  7. Instead, the email contains information about the entire course duration and schedule.

Resolution

The Product Management team has confirmed that the "Notify Instructors" action for a class is working as expected.

When this action is performed, all the instructors associated with the class will receive the email notification containing the information about the entire course duration and schedule.

Keywords

SAP SuccessFactors Learning, Notify Instructors, email, time slot, class, instructors, course duration, course schedule, agenda , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning all versions