3590802 - Approval Information is Not Displayed in Down Payment Requests

You have created a down payment request and completed the approval process, the down payment request is Approved status. However, in the down payment request, you are not able to find the Approval Process tab to show the approval details. 

The Approval Process tab is available in Sales Order documents and Customer Invoices from manual invoice requests. 

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Documents view.
3. Search the down payment request ABC. (ABC represents the invoice ID).
4. In the view, we can see the approval status is Approved.
5. Edit the down payment request ABC, in the document, the aprpoval information is not found, and there is no Approval Process tab.

For down payment requests, the approval process tab is not available in the invoice screen. Also the approval status changes are not captured in the Changes tab. You are able to get the Approval Status in the work center view only.

You can get the approval information of this down payment from the Business Task Management view. 

1. Go to the Application and User Management - Business Task Management view.
2. Show All Item, and Search the aprpoval task for the down payment request ABC.
3. You will find the approval task "Approve Manual Customer Invoice/Credit memo ABC  with amount **“
4. Click the Task icon, system opens the task for Approve Manual Customer Invoice/Credit memo ABC. 
5. Go to Progress tab, from here you can see the changes of the task.

This is the current designed behavior. 

If you need to have this feature, it need to be submitted in the product influence web site. see details via KBA: 2531650 - New Customer Request for Additional Feature or Function in SAP standard software

down payment request; approval details; approval tab; approval process; approval status; missing. , KBA , SRD-CRM-INV , Customer Invoicing , Problem