3590824 - Hire Event Triggering Twice At Same Time In Intelligent Services For Onboarding Hires

When hiring an ONB candidate and going through the Manage Pending Hires (MPH) process, once the employee is submitted through MPH, two hire events show in the Intelligent Services Center for the employee for the same (or roughly the same) timestamp, which matches the MPH submission timestamp.

1. Log into environment
2. Go to 'Manage Pending Hires'
3. Select a candidate who has come from ONB / OBX
4. Fill out their information and submit their hire
5. Go to the 'Intelligent Services Center' tool and select the 'Employee Hire' event
6. Check the 'Event Monitoring' section to see the event trigger log, and see the event triggered twice for the one employee, at the same (or roughly the same) timestamp

There are multiple onPostSave business rules which are triggering the hire event at the time of MPH processing. Both rules are acting off of the employee's Onboarding information, and triggering two separate hire events at the same time.

This does not occur for employees hired directly via EC as they do not have Onboarding data for the hire event to trigger off of twice.

Identify the onPostSave rules in 'Manage Business Configuration' which trigger the Hire event for employees, and edit / disable one of them so only one rule triggers the hire event on MPH submission.

If you are unsure of which rules are triggering the Hire event, you can configure a rule trace as per KBA 2257064 and process a new hire through MPH - when you download the rule trace after the process has been submitted (or approved, if a workflow is triggered), you should be able to see which rules are triggering the Hire event.

2257064 - Employee Central - Business Rule Execution Log - SAP for Me

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