SAP Knowledge Base Article - Preview

3590848 - SAP Customer Data Cloud – Error 500028 When Retrieving Extension Logs

Symptom

When using the accounts.extensions.logs endpoint to retrieve extension logs, the API call fails with error 500028.

The error message "Failed to get logs from audit" and status code 500 (Internal Server Error) indicate an issue retrieving logs.

 


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Environment

  • SAP Customer Data Cloud

  • API REST

  • accounts.extensions.logs endpoint

Product

SAP Customer Data Cloud all versions

Keywords

SAP CDC, Customer Data Cloud, API error 500028, Internal Server Error, accounts.extensions.logs, Failed to get logs from audit, Database error , KBA , CEC-PRO-EXT , Platform Extensibility (IdentitySync, Webhooks, Extensions) , Problem

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