SAP Knowledge Base Article - Public

3590905 - Sales Organization is not Determined on Appointments without Accounts

Symptom

Sales Organization is not determined on appointments without accounts

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Activities work center
  2. Go to Appointment
  3. Create New and Save
  4. Observe: The Sales Organization is not determined

Cause

The determination of sales data requires an account as trigger to start the determination logic. It does not work without account. This logic cannot be changed as it would be incompatible for all other customers.

Resolution

As workaround you could try to define dummy-account "Account for activities without account" (no address or sales data needs to be maintained) that you use for such appointments. This account could be set manually or via PDI implementation.

Keywords

Appointment, Sales Organization, Without Account, Employee Responsible, Owner , KBA , LOD-LE-RC-PAP , Party Processing , Problem

Product

SAP Cloud for Customer core applications 2502