3591068 - Open Amount Displaying as 0.00 in Collections Management for Open Collection Items

Open amount is displayed as 0.00 in the App Process Receivables for open collection items.

SAP S/4HANA Cloud Public Edition

1. Navigate to the App Process Receivables.
2. Observe that the open amount for open collection items is displayed as 0.00.

The open amount will always be 0, if a payment method is maintained for the posting. The amount to be collected directly corresponds with the open amount, as if there is a payment method, the payment is arranged and doesn't need to be collected by the collections specialists.

This is the standard design of the product. The open amount will always be 0, if a payment method is maintained for the posting. The amount to be collected directly corresponds with the open amount, as if there is a payment method, the payment is arranged and doesn't need to be collected by the collections specialists.

Open amount, 0.00, App Process Receivables, open collection items, payment method, collections management, standard design. , KBA , FIN-FSCM-COL-2CL , Collections Management (Public Cloud) , Problem