SAP Knowledge Base Article - Preview

3591248 - Users do not receive TFA code on mobile devices to access CDC Admin console even though CDC log indicates a successful SMS delivery

Symptom

Users do not receive TFA code on mobile devices to access Customer Data Cloud (CDC) Admin console even though CDC log indicates a successful SMS delivery.


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Environment

  • SAP Customer Data Cloud
  • Gigya Admin Console (console.gigya.com)

Product

SAP Customer Data Platform all versions

Keywords

gigya, sms, tfa, missing, delivery, sent, received, not, code, admin, console, sinch, provider, user, phone, number, mobile , KBA , CEC-CDP , SAP Customer Data Platform , Problem

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