SAP Knowledge Base Article - Preview

3591284 - Product detail page is inaccessible and shows a blank page

Symptom

Product detail page is inaccessible, it shows a blank page and following errors can be seen in logs.

"thread":"hybrisHTTP36","level":"ERROR","loggerName":"LogUtil","message":"[176] (com.xx.util.log.LogUtil:80): 【updatePromotionInfo】异常栈日志信息：No matching DataLocale for zh_CN ( tried [zh_CN, zh] on available locales {en=en->en, zh_TW=zh_TW->zh_TW} )行号: [233] 类名: [de.hybris.platform.servicelayer.internal.i18n.impl.DefaultLocalizationService]\r\n行号: [137] 类名: [de.hybris.platform.servicelayer.internal.i18n.impl.DefaultLocalizationService]\r\n行号: [161] 类名: [de.hybris.platform.servicelayer.i18n.impl.DefaultI18NService]\r\n行号: [51] 类名: [de.hybris.platform.servicelayer.internal.converter.impl.DefaultLocaleProvider]\r\n行号: [502] 类名: [de.hybris.platform.servicelayer.model.ItemModelContextImpl]\r\n行号: [386] 类名: [de.hybris.platform.servicelayer.model.ItemModelContextImpl]\r\n行号: [124] 类名: [de.hybris.platform.core.model.product.UnitModel]\r\n行号: [46] 类名: [de.hybris.platform.commercefacades.product.converters.populator.ProductSAPUnitPopulator]\r\n行号: [23] 类名: [de.hybris.platform.commercefacades.product.converters.populator.ProductSAPUnitPopulator]\r\n行号: [63] 类名: [de.hybris.platform.converters.impl.DefaultPopulatorList]\r\n行号: [63] 类名: [de.hybris.platform.converters.impl.DefaultModifableConfigurablePopulator]\r\n行号: [135] 类名: [de.hybris.platform.commercefacades.product.impl.DefaultProductFacade]\r\n行号: [420] 类名: [com.xx.storefront.controllers.pages.ProductPageController]\r\n行号: [139] 类名: [com.xx.storefront.controllers.pages.ProductPageController]\r\n行号: [-2]

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • Product version: SAP Commerce Cloud 2211

Product

SAP Commerce Cloud 2211

Keywords

No,matching,DataLocale , KBA , CEC-SCC-PLA-PL , Platform , Problem

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