3591359 - Initiator of the workflow not receiving custom email notification

Initiator of the workflow should receive custom email notification once the first step approver approve the workflow.

SAP SuccessFactors Employee Central - Workflow

1. Initiate a workflow which has two step approvers.
2. Custom email notification is configured in the first step.
3. After first approver approve the workflow, custom email notification is not sent to the initiator.
4. But if the custom email notification is configured in the second step.
5. After first approver approve the workflow, custom email notification is sent to the initiator.

According to the logic, the system first completes the transition and then handles the email.Once the transition is complete, the system moves to step 2 approver, adhering to the email configuration for this step.

This is an expected behavior

https://itsm.services.sap/now/nav/ui/classic/params/target/kb_view.do%3Fsysparm_article%3DKB0779747

2877411 - Some CC Role Types receive the Custom Workflow Notifications while others receive the Standard Workflow Notifications

SAP SuccessFactors, employee central, workflow, initiator, custom email notification, first step approver, INC11289180 , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Known Error