Symptom
Initiator of the workflow should receive custom email notification once the first step approver approve the workflow.
Environment
SAP SuccessFactors Employee Central - Workflow
Reproducing the Issue
- Initiate a workflow which has two step approvers.
- Custom email notification is configured in the first step.
- After first approver approve the workflow, custom email notification is not sent to the initiator.
- But if the custom email notification is configured in the second step.
- After first approver approve the workflow, custom email notification is sent to the initiator.
Cause
According to the logic, the system first completes the transition and then handles the email.Once the transition is complete, the system moves to step 2 approver, adhering to the email configuration for this step.
Resolution
This is an expected behavior
See Also
Keywords
SAP SuccessFactors, employee central, workflow, initiator, custom email notification, first step approver, INC11289180 , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Known Error