SAP Knowledge Base Article - Public

3591525 - Syncing Home Address Instead of Corporate Address from RCM to EP Portlet

Symptom

The Home address is syncing to the EP Portlet in Employee Central for the user initiated from RCM.

Environment

  • SAP SuccessFactors Employee Central. 
  • SAP SuccessFactors HCM Suite.

Reproducing the Issue

  1. A user is created within Recruiting Management (RCM).​
  2. Upon hiring, the user's data is transferred to Employee Central (EC).​
  3. The system synchronizes address information from EC to EP.​The Corporate Address should sync with EP, as defined by standard HRIS sync mappings.​
  4. Configuring SM mapping can alter standard synchronization behavior.​
  5. When SM mapping is set up, the system may synchronize data differently, leading to inconsistencies like the unintended syncing of the Home Address instead of the Corporate Address.

Cause

  • The issue occurs due to the system configuration (sm-mapping) which causes a discrepancy between EP, EC & RCM.
  • When a candidate is hired and a user is created, the address in EP is synced from EC. Later, when the conversion from external to internal job is running and there are sm-mapping on the address, the EP is updated from the candidate profile. 
  • This results in EP and EC being de-synced (while RCM and EP are synced).

Resolution

  1. The system behavior is as expected due to the configuration of EP, EC & RCM when (sm-mapping) is configured.
  2. Possible configuration changes include removing the sm-mapping (though this will not enable sync EP-> RCM) or removing the conversion job (this may impact the deconversion later as the private email is not stored).

See Also

Keywords

Employee Central, Home Address, Corporate Address, Business Address, HRIS sync, inconsistent, Employee Profile, Hire, Office Location, Sync mappings, sm-mapping, Recruiting Management, INC12010837   , KBA , LOD-SF-EC-INT-RCM , Recruiting to EC Integration , LOD-SF-EC-HRS , HRIS Sync , Known Error

Product

SAP SuccessFactors Employee Central 2411 ; SAP SuccessFactors HCM Suite 2411