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3591680 - ERROR: UnknownIdentifierException: Cannot find user with uid 'admin' when triggering the solr index by non-admin user

Symptom

When the non-admin user triggers the Solr Index job, the indexer does not work, despite providing all necessary operational access for the user. The error message shows in the Backoffice: 

Check in the backend / OpenSearch, will find the same error message as below:

Indexing failed06.04.2025 09:48:55: ERROR: Caught throwable Cannot find user with uid 'admin'
de.hybris.platform.servicelayer.exceptions.UnknownIdentifierException: Cannot find user with uid 'admin'
    at de.hybris.platform.servicelayer.user.impl.DefaultUserService.getUserForUID(DefaultUserService.java:112)
    at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.AbstractIndexerStrategy.resolvePks(AbstractIndexerStrategy.java:325)
    at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.AbstractIndexerStrategy.doExecute(AbstractIndexerStrategy.java:153)
    at de.hybris.platform.solrfacetsearch.indexer.strategies.impl.AbstractIndexerStrategy.execute(AbstractIndexerStrategy.java:119)
    at de.hybris.platform.solrfacetsearch.indexer.impl.DefaultIndexerService.performFullIndex(DefaultIndexerService.java:61)
    at de.hybris.platform.solrfacetsearch.indexer.cron.SolrIndexerJob.indexItems(SolrIndexerJob.java:71)
    at de.hybris.platform.solrfacetsearch.indexer.cron.SolrIndexerJob.performIndexingJob(SolrIndexerJob.java:50)
    at de.hybris.platform.solrfacetsearch.indexer.cron.AbstractIndexerJob.perform(AbstractIndexerJob.java:33) ...

** Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.**


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Environment

  • SAP Commerce 
  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

Indexer queries, Indexed Types, Backoffice, full index, employeegroup, administrator, anonymous, HideSystemPrincipals, search restrictions, getUserForUID , KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Problem

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