SAP Knowledge Base Article - Public

3591832 - DirectResponsibility Outbound Webservice Message Sent for Every Account Team Update In C4C System

Symptom

In the C4C Web Service Message Monitoring, an outbound message "BusinessPartnerDirectResponsibilityReplicationSelfInitiatedOut" can be seen for each account team update that is sent from C4C to an external system. This was not intended, as the Communication Arrangement service "Replicate Business Partner Direct Responsibility to SAP Business Suite" is inactive.

Environment

SAP Cloud for Customer

Cause

The service "Replicate Business Partner Direct Responsibility to SAP Business Suite" was replaced by service "Replicate Business Partner Account Team to SAP Business Suite".

You have deactivated the deprecated Replicate Business Partner Direct Responsibility to SAP Business Suite, but you still have "Replicate Business Partner Account Team to SAP Business Suite" active.

Both services use the same internal interface, "BusinessPartnerDirectResponsibilityReplicationSelfInitiatedOut".

Resolution

In order to fix the issue, please also deactivate the service 'Replicate Business Partner Account Team to SAP Business Suite'  under 'Business Partner Replication to SAP Business Suite' Communication Arrangement. 

Keywords

Replicate Business Partner Relationship to SAP Business Suite, Replicate Business Partner Account Team to SAP Business Suite, BusinessPartnerDirectResponsibilityReplicationSelfInitiatedOut, C4C. , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

Product

SAP Cloud for Customer core applications 2502