/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PublicSymptom
- Cannot login to the system.
- Error is thrown: "Users were not imported/updated as it would exceed your limit of users per your subscription license agreement".
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Attempt to login to CPQ
- Error will be thrown.
Cause
New contract limit has been imposed without the system adjustment, having more active users than license agreement.
Resolution
Reach out to Support Team mentioning the issue being faced and new contract agreement for user license.
See Also
Keywords
License Agreement, Active Users, Contract, Limit of Active Users, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ all versions
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)