Symptom
When reporting on mentoring data on table reports, mentee columns are returning blank/empty for one or some users.
Environment
SAP SuccessFactors Mentoring
Cause
When a mentee has a pre-selected mentor who later is deleted from the program, the system automatically excludes that mentee from reports. However, the mentee remains visible in the program's "Mentees" column.
Resolution
This is the current system behavior, and occurs when:
- A mentee has an unpaired assigned mentor (mentor is deleted from program);
- A mentee was previously matched, then unpaired due to mentor deletion.
If the mentor relationship is only "ended" (not deleted from the program), the mentee data shows normally in reports.
Keywords
MEN, Mentoring, mentee, blank, empty, missing info, no results, not returning, unpaired, deleted from program , KBA , LOD-SF-MEN-REP , Reporting & Analytics, Data Imports & Exports , Problem