3591881 - HRIS sync does not respect Preferred Tenant Time Zone configured in Platform Feature Settings

When a new hire should turn active on a hire date, Preferred Tenant Time Zone configured in Platform Feature Settings should determine when their status should be changed based on HRIS sync. For example, if a new hire should turn active on 2025.4.5 and the Preferred Tenant Time Zone configured in Platform Feature Settings is America/Chicago, then the user's status should be updated upon the first HRIS sync job being triggered after UTC-5. 

But the Preferred Tenant Time Zone configured in Platform Feature Settings is not respected, causing employee status to be changed at an unexpected time.

SAP SuccessFactors Employee Central

1. A new hire's hire date is 2025.4.5
2. Go to Platform Feature Settings
3. Note that Preferred Tenant Time Zone is America/Chicago (UTC-5), meaning that the user status should be updated with the first job executed after 2025.4.5 America/Chicago 0:00AM, namely UTC 5:00 AM
4. However, the new hire's user status turns active at UTC 23:00PM (which is Europe/Berlin 0:00AM) , because it turns out that the system fetched Europe/Berlin (UTC-1) as Preferred Tenant Time Zone

The fix for this issue is planned to be deployed on 1H 2025 release (b2505).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

1. SAP SuccessFactors Product Release & Road Map Information
2. SAP SuccessFactors Patches Knowledge Base
3. KB Article

• 2171560 - How to be notified of new or updated SAP Notes or KBAs
• 3319478 - Preferred Tenant Time Zone

[TLS-32213], INC12006660, user status change at wrong time, employee turns active at wrong time, employee turns active earlier than expected, employee turns active later than expected, HRIS sync triggered at wrong time, time zone not respected. , KBA , LOD-SF-EC-HRS , HRIS Sync , Known Error