SAP Knowledge Base Article - Preview

3591899 - Duplicate emails sent when candidate accepts online offer with eSignature - Recruiting Management

Symptom

  • A business rule is assigned to "Rule for Electronic Signature on Offer Letter" so that application will move to certain status when candidate accepts the Offer Letter with Electronic Signature (DocuSign)
  • The status email notification is enabled and sends an email to the candidate when application is moved to that status by the rule
  • When candidate accepts the offer letter, application is moved to a status and status email notification is sent twice


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

Duplicate emails, Recruiting Emails and Notifications, Offer Accepted Statuses, Business Rule, Online Offers, eSignature , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

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