3591899 - Duplicate emails sent when candidate accepts online offer with eSignature - Recruiting Management

• A business rule is assigned to "Rule for Electronic Signature on Offer Letter" so that application will move to certain status when candidate accepts the Offer Letter with Electronic Signature (DocuSign)
• The status email notification is enabled and sends an email to the candidate when application is moved to that status by the rule
• When candidate accepts the offer letter, application is moved to a status and status email notification is sent twice

SAP SuccessFactors Recruiting Management

1. Send an Offer Letter with Electronic Signature (DocuSign) to a candidate
2. Candidate accepts the Offer Letter
3. The business rule moves the application to certain status
4. Status email notification is triggered
5. Candidate receives the email twice

In Manage Rules in Recruiting > Job Application, the Job Requisition Template is using both of these business rule scenarios:

• Rule for Electronic Signature on Offer Letter
• Rule for Candidate Decisions on Offer Letter

Below is the suggested rule configuration to prevent status email notification from sending twice:

• If all Offer Letter coming from any requisition created from the Job Req Template will use Electronic Signature (DocuSign), keep only the "Rule for Electronic Signature on Offer Letter".
• If there will be a mix of Electronic Signature and Legacy Offer Letter, keep only the "Rule for Candidate Decisions on Offer Letter"

Duplicate emails, Recruiting Emails and Notifications, Offer Accepted Statuses, Business Rule, Online Offers, eSignature , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem