SAP Knowledge Base Article - Public

3591937 - Inability to View Approval Note in "Approve Purchase Order Item" Task for Line Item Approval

Symptom

The approval note mentioned in the purchase order line item is not visible in the "Approve Purchase Order Item" task.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase Requests and Orders work center.
  2. Go to Purchase Orders view.
  3. Search for the specific purchase order.
  4. Edit the order and view all details.
  5. Go to the Items tab and select the specific item.
  6. Navigate to the sub-tab of "Notes" to see the approver note mentioned.

Next

  1. Go to the Managing My Area view and select Approvals.
  2. Search for the specific purchase order.
  3. Click on the task hyperlink for "Approve Purchase Order Item".
  4. Observe that the notes are not visible in the task.

Cause

This is current system design due to technical limitation. 

Resolution

The approval note is only available in the header level approval. 

It can be taken as a new requirement hence post the idea in influence forum - https://influence.sap.com/sap/ino/#/campaign/886 

This is the official channel to address all new requirements.

Keywords

Approve Purchase Order Item; approval note; purchase order; item level approval; , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Product Enhancement

Product

SAP Business ByDesign all versions