3592334 - No Tickets Being Created in the System

Tickets not being created in the System. When checking at the Web Service Message Monitoring you see the following error text:
Please see Application Info section in the dump for more details.

SAP Cloud for Customer

1. Go to the Administrator work center.
2. Open the Web Service Message Monitoring view.
3. Check the failed message. The error text will be: Please see Application Info section in the dump for more details.
4. Now select the message and click on View -> Error Log.
5. There you will see the following error: Number range depleted.

The Ticket Number Range has achieved its maximum value. No more Tickets can be created after this.

To fix it update your Ticket Number Range.

Steps:

1. Go to Business Configuration Work Center.
2. Navigate to Implementation Projects View.
3. Click on Open Activity List.
4. Go to activity Ticket For Customer Support or Ticket For Employee Support , as per relevant business scenario.
5. Click on Maintain Number Range hyperlink.
6. Using Change Current Number hyperlink, set the current number from existing value to *, where, * is any numeric value which is lesser than the existing current number.

In case this is not possible, please open an Incident to SAP, so that the Support Team can edit it via backend.

KBA , LOD-CRM-SRP , Service Request Processing , How To