SAP Knowledge Base Article - Public

3592348 - Update of Job Application Status Event Not Triggering - Recruiting Management

Symptom

Update of Job Application Status Event not triggering when moving candidates to In Progress status by using 'Add to Requisition'.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Move the candidate via Action > 'Add to Requisition'.
  2. Observe that the event - Update of Job Application Status does not trigger in Execution Manager Dashboard.
  3. Move a candidate from Forwarded status to any status in the pipeline via drag and drop.
  4. Observe that the integration job is triggered.

Cause

System Limitation. Intelligent Services Job on Update of Job Application Status Change does not work when using 'Add to Requisition' action. 

Resolution

 Intelligent Services Job on Update of Job Application Status Change only works on 5 actions when moving candidates to different In Progress statuses below.

  1. Select a candidate > Action > Move Candidate
  2. Take Action > Move Candidate
  3. "Move candidate" button on the bottom part of the Application
  4. Changing Status field
  5. Drag and Drop the Candidate

If you wish for the feature Intelligent Services Job on Update of Job Application Status Event to be triggered when using 'Add to Requisition' action, please submit an enhancement request as documented on the KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products.

See Also

2775469 - Intelligent Services Job on Job Application Creation - Recruiting Management

Keywords

 Update of Job Application Status, Event not triggering, Forwarded status, Integration job, Drag and drop, ISC Job. , KBA , LOD-SF-RCM-INT , Integration Center & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions