SAP Knowledge Base Article - Public

3592360 - Profile picture of an employee, the same picture remains even when switching to another employee's profile.

Symptom

  • When updating the profile picture of an employee, the same picture remains even when switching to another employee's profile.
  • The profile picture only updates to the correct one after refreshing the page.
  • This issue also occurs in the reporting line that is in the Organizational Chart inside the employee profile preview.

Environment

SAP SuccessFactors Employee Central - People Profile

Reproducing the Issue

  1. Navigate to any employee's profile.
  2. Update the profile picture and save the changes.
  3. Without refreshing the page, search for another employee's profile.
  4. The profile picture of the previous employee is displayed instead of the correct one.
  5. Refresh the page and search for the employee again. The correct profile picture is now displayed.

Cause

This issue is due to a system defect.

Resolution

A Jira ticket (WEF-163424) was created for a code fix. The fix is planned to be released in B2511 on 13-Oct-2025 for Preview and on 14-Nov-2025 for Production. 

Keywords

SAP SuccessFactors, Employee Central, Profile Picture, Frozen Picture, System Defect, Jira Ticket, WEF-163424, Code Fix, Organizational Chart, Reporting Line, Employee Profile Preview. Previous Employee , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , Problem

Product

SAP SuccessFactors Employee Central all versions