SAP Knowledge Base Article - Public

3592377 - 'Delete' and 'Copy' options are greyed out and cannot be made visible in 'Contracts' facet inside Accounts TI

Symptom

Even though we can see the Delete and Copy menu options inside More button, we cannot set both of this options to Set as Visible.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customer work center.
  2. Go to the Accounts view.
  3. Search and open an Account.
  4. Go to the Contract facet and select a Contract.
  5. Click on Action button, there is no delete option available, even though you managed to set this option as visible in Adaptation Mode.

Cause

From a system architecture perspective, we cannot delete Contracts from the Account. Even though we can see the Delete option available in More button menu, this is greyed out and cannot be activated.

Resolution

If the feature/functionality is required urgently, please refer to KBA 0003475641 - Functionality Currently not Available. 

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea: 

Keywords

Delete, Contract, /Root/Contracts/@HasLeadSelection, /Root/DisplayIndicators/IsDeleteVisible  , KBA , LOD-LE-COP , Contract Processing , Problem

Product

SAP Cloud for Customer core applications 2502