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3592397 - CX_SRSM_DEPLOY_SMD_AGENT : Internal Server Error Failed to deploy SDA: Failed to extract SAR file while installing SDA - FRUN

Symptom

Upgrade FRUN 5.0 FPS00. After the upgrade some agents are in error status after install/update agents done with new SDA/JRE binaries

Internal Server Error Operation  [id=6C3BE5C09BA11FD084821552EC20AC7C] terminated with errors : 127 ()  description:Start SDA ../sapjvm/bin/java: /lib64/libc.so.6: version `GLIBC_2.14' not found (required by /usr/sap/hostctrl/SMDAgent/default/sapmachine-jdk-21.0.6/bin/../lib/libjli.so) exitcode:1 ".

Error is happening only on SLES 11 hosts

 

Following additional error details can be seen on Agent Administration and Agent Internals:

CX_SRSM_DEPLOY_SMD_AGENT : Internal Server Error Failed to deploy SDA: Failed to extract '/usr/sap/hostctrl/work/2025_04_02_15_25_32/SAPMACHINE00P_4-80009013.SAR' 
Internal Server Error Failed to deploy SDA: Failed to extract '/usr/sap/hostctrl/work/2025_04_02_15_25_32/SAPMACHINE00P_4-80009013.SAR' .
Problem occurred in activity 'Install Diagnostics Agent' (SV-FRN-INF-SDA)

Agent Internals

500 Internal Server Error
The agent returned an error to the Solution Manager.
Internal Server Error
Operation [id=F0921C0094E91FD084B14B9F4719FBAF] terminated with errors : 127 ()
description:Start SDA
../sapjvm/bin/java: /lib64/libc.so.6: version `GLIBC_2.14' not found (required by /usr/sap/hostctrl/SMDAgent/default/sapmachine-jdk-21.0.6/bin/../lib/libjli.so)
exitcode:1

 


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Environment

  • Focused Run 5.0
  • SLES 11 hosts
  • SDA 1.64

Product

SAP Focused Run 5.0

Keywords

KBA , SV-FRN-INF-SDA , Simple Diagnostic Agent (SDA) , Problem

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