Symptom
Finalization failed
The forms for the following users cannot be routed to the next step. Please move the forms back to owners of the Calibration step for finalization.
User Name: XXXXXX
Document ID:XXXXXX
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Calibration
Reproducing the Issue
- Configure a calibration template, which calibration step's owner is a manager (EM,EX,EH)
- Create a calibration session and activate the session
- Select one form to change subject's manager, and make sure the form transferred to new manager
- Finalize the session, error occurs.
The forms for the following users cannot be routed to the next step. Please move the forms back to owners of the Calibration step for finalization.
User Name: XXXXXX
Document ID:XXXXXX
Cause
The form is transferred to new manager, which makes the calibration step owner change and results in finalization failed.
Resolution
Go to Manage Calibration Sessions, select the session and open, deactivate the session and activate it again.
Then system will refresh the form data in the session. The session can be finalized now.
Keywords
Calibration Session, Finalize Session Failed, Form Routing, Session Owner, move the forms back, owners of the Calibration step, Finalization failed , KBA , LOD-SF-CAL-SES , Sessions, Creating, Managing etc. , Problem