SAP Knowledge Base Article - Public

3592451 - Finalization failed when click finalize button in calibration session- Calibration

Symptom

Finalization failed

The forms for the following users cannot be routed to the next step. Please move the forms back to owners of the Calibration step for finalization. 
User Name: XXXXXX
Document ID:XXXXXX

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"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Calibration

Reproducing the Issue

  1. Configure a calibration template, which calibration step's owner is a manager (EM,EX,EH)
  2. Create a calibration session and activate the session
  3. Select one form to change subject's manager, and make sure the form transferred to new manager
  4. Finalize the session, error occurs.
    The forms for the following users cannot be routed to the next step. Please move the forms back to owners of the Calibration step for finalization. 
    User Name: XXXXXX
    Document ID:XXXXXX

Cause

The form is transferred to new manager, which makes the calibration step owner change and results in finalization failed.

Resolution

Go to Manage Calibration Sessions, select the session and open, deactivate the session and activate it again.
Then system will refresh the form data in the session. The session can be finalized now.

Keywords

Calibration Session, Finalize Session Failed, Form Routing, Session Owner, move the forms back, owners of the Calibration step, Finalization failed , KBA , LOD-SF-CAL-SES , Sessions, Creating, Managing etc. , Problem

Product

SAP SuccessFactors Performance & Goals all versions