SAP Knowledge Base Article - Public

3592493 - Email notification for DCD approval [1QM needed]

Symptom

The related users not able to receive email notification for credit management.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Create a SO/OB document which exceeded the credit limit of customer, then DCD documents generated.
  2. DCD approvers can not receive the email notification for approving the related DCD documents.

Cause

Need configuration for the workflow of DCD approval.

Resolution

Approval hierarchy for DCDs is needed for the notification. 

The hierarchy need to be activated in app Manage Credit Management Rules which requires scope item 1QM.

With the activation of scope item 1QM, please refer to this document (Approve Documented Credit Decisions) for the configuration.

Keywords

email notification, DCD approval, Manage Credit Management Rules, 1QM, approve documented credit decisions, approval hierarchy for DCDs. , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions