Symptom
The related users not able to receive email notification for credit management.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- Create a SO/OB document which exceeded the credit limit of customer, then DCD documents generated.
- DCD approvers can not receive the email notification for approving the related DCD documents.
Cause
Need configuration for the workflow of DCD approval.
Resolution
Approval hierarchy for DCDs is needed for the notification.
The hierarchy need to be activated in app Manage Credit Management Rules which requires scope item 1QM.
With the activation of scope item 1QM, please refer to this document (Approve Documented Credit Decisions) for the configuration.
Keywords
email notification, DCD approval, Manage Credit Management Rules, 1QM, approve documented credit decisions, approval hierarchy for DCDs. , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem