SAP Knowledge Base Article - Public

3593121 - New Learning Experience - Manager is Not able to Search any Users to Delegate

Symptom

In New Learning Experience, manager is able to see 'Delegate Alternative Manager' button in 'Team View', but is not able to search any user to delegate.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Managers log in to SAP SuccessFactors Learning and access 'Team View'
  2. Click the three dots on the right-top corner and click 'Assign Alternate Managers'
  3. Attempt to search for any users and notice that it is not possible to search/see any users

Resolution

This is the current product design and there is a permission 'Assign Alternate Managers' to control this function.

  1. Navigate to Learning administration > Security > Role Management.
  2. Search for the target manager's role > add the 'Assign Alternate Managers' permission.

Note: The 'Assign Alternate Managers' button is visible and accessible to all managers, regardless of whether they have the permission to search for users or not. The permission determines whether the manager can search for users or not. 

See Also

2219440 - What is the required permission for "Manage Alternate Manager"? - SAP for Me

Assigning Alternate Managers | SAP Help Portal

Keywords

Manager's permission, assign delegate, alternative manager, role management, team view, user search, assign alternate managers, cannot search users , KBA , LOD-SF-LMS-USR , User Entity , Problem

Product

SAP SuccessFactors Learning all versions