Symptom
In New Learning Experience, manager is able to see 'Delegate Alternative Manager' button in 'Team View', but is not able to search any user to delegate.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Managers log in to SAP SuccessFactors Learning and access 'Team View'
- Click the three dots on the right-top corner and click 'Assign Alternate Managers'
- Attempt to search for any users and notice that it is not possible to search/see any users
Resolution
This is the current product design and there is a permission 'Assign Alternate Managers' to control this function.
- Navigate to Learning administration > Security > Role Management.
- Search for the target manager's role > add the 'Assign Alternate Managers' permission.
Note: The 'Assign Alternate Managers' button is visible and accessible to all managers, regardless of whether they have the permission to search for users or not. The permission determines whether the manager can search for users or not.
See Also
Keywords
Manager's permission, assign delegate, alternative manager, role management, team view, user search, assign alternate managers, cannot search users , KBA , LOD-SF-LMS-USR , User Entity , Problem