3593123 - Matrix Manager and Custom Manager field behaviour in UserInfo Card

When a User Information card is created in the Latest People profile and Standard Element field Matrix manager and custom manager are added, the system does not display the value on the card or only shows the first 4 matrix managers on the card.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors Employee Profile

Please find below Limitation and know issue for the Matrix manager or custom manager fields.

• Limitation:
  • If Employee has more than 4 matrix managers or custom managers in employee profile. System will only show first 4 matrix managers or custom managers.
  • System will not show user's photo for matrix manager and custom manager field. 

• Known Issue:
  • If Employee has no value maintained for matrix manager or custom manager system do not show Matrix manager or custom manager field on custom user information card. Engineering team is working on the same . 

WEF-163628 , Matrix manager, Custom manager, 1H2025, KI2025, User information Card, Full people profile , custom card , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EP , People Profile , Known Error