3593338 - Pop up asking for credentials/logon data (username and/or password) when submitting an eDocument in eDoc Cockpit Italy in SAP S/4HANA Cloud Public Edition

• A pop-up requesting username and password appears when attempting to send an invoice using the edocument cockpit application.
• The error prevents from sending any invoices using the edocument cockpit.

SAP S/4HANA Cloud Public Edition

1. eDocument cockpit application
2. Select the source document
3. Submit
4. Pop-up occurs requesting username and password.

The issue is caused by the Tax Authority rejecting the username or password that is maintained for the country solution under the active SAP Cloud Platform tenant.

• This popup means that the Tax Authority rejected the username and/or password that is maintained for your country solution under the active SAP Cloud Platform tenant.
• From the SAP Cloud Platform Integration perspective, follow the CPI Security Material best practices and maintenance and validate if the Security Material is affected by changes or upgrades, review expiration date, etc.
•  From the Tax Authority perspective, review credentials used and if they follow the specifications from the CPI Setup Guide from your respective country solution, confirm if the credentials maintained uploaded to the security material area follow the Tax Authority specifications, try to use the username and password manually by logging in the tax authority web portal, it could be that the credentials expired or need to renew the credentials and update the security material with the new username and/or password.

Notice that during transport between system the credentials will also be transported, this means that during the refresh of a Quality system to Production the credentials will be taken to Production and the same issue can occur. Incase the system was recently refreshed, verify if the credentials are correct.

Invoice, edocument cockpit, user authentication, password, SAP S/4HANA Cloud Public Edition, CPI Security Material, Tax Authority, credentials, username, security material, pop up, username. , KBA , CA-GTF-CSC-EDO-IT , Italy , Problem