SAP Knowledge Base Article - Public

3593341 - Remove Customer ID from Sales Quote Address in Form Template

Symptom

When sales quote form is opened, the Customer ID appears in the address.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Sales work center.
  2. Go to Sales Quote work center view.
  3. Open Sales Quote ID XYZ (XYZ refers to the impact ID)
  4. Click on 'Action'.
  5. Select Preview option.
  6. Address field includes Customer ID.

Cause

Customer ID is maintained in the Address field due to which the Customer ID is reflected in the Sales quote Form in the Address zone.

Resolution

Ensure that Customer ID is not maintained in the any of Address field, (Address Line 1, Line 2, Line 3). This will ensure that the Customer ID does not appear in the sales quote form template.

If this field is not visible, please enable it via Adaptation Mode.

See Also

Keywords

Sales Quote, Customer ID, Address, Adobe LiveCycle, Form template Address, Additional Address 3, Sales Order. , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-CQP-CO , Lean Sales Orders , LOD-CRM-SC-TMP , Template , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions