SAP Knowledge Base Article - Public

3593368 - Guided Selling View Displaying UUID or Technical ID

Symptom

In the Guided Selling View, the Account technical UUID is displayed instead of the Account Name.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Sales work center.
  2. Go to Guided Selling work center view.
  3. Use Query "All Opportunities".
  4. In Account Name column, Account technical UUID is displayed instead of the Account Name.

Cause

Opportunities associated with Individual Customers are not supported in the Intelligent Sales Execution ISE AddOn, for Guided Selling functionality.

Resolution

Guided Selling functionality in ISE AddOn is designed to support Accounts only and not for Individual Customers.

This is current behavior.

See Also

Knowledge Article: KB0427319 - New Customer Request for Additional Feature or Function in SAP standard software New Requirement

Keywords

Display Error, Guided Selling View, SAP Sales Version 1, Account technical, Account Name, Opportunities, Individual Customers, ISE AddOn Guided Selling, lack of support. , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions