SAP Knowledge Base Article - Public

3593428 - Lead Status got Changed Unexpectedly

Symptom

Lead Status got update and was performed by the SAP_SYSTEM user.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to the Sales Work Center.
  2. Go to Lead Work Center View.
  3. Change the query All Lead.
  4. Go to advanced filter and fill in the date field (To filter the leads which got update on that particular day)
  5. Go to the Changes Tab to see the changes made by the Technical User (SAP System).

Cause

The Employee Responsible is being sourced from an unspecified external system, rather than from C4C. As a result, the value is labeled as SAP_SYSTEM

Resolution

One possible reason for this issue could be a result of custom implementation. It is recommended that the customer consult their PDI implementation partner to review the custom determination logic and related processes.

See Also

2747043 - Change Done by Technical user (SAP_SYSTEM) in a Lead 

Keywords

Lead Management, Lead Status, SAP_SYSTEM, Unexpected Update, Credit Check, Party determination. , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-ACC , Account , LOD-CRM-OPP , Opportunity Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions