SAP Knowledge Base Article - Preview

3593624 - How to add Premises and Contract Account fields to the Case Create Screen

Symptom

  • The premise details and contract account information are not visible in the Interaction Log section within the Agent Desktop Work Center.
  • The same issue is also occurring in the case section.


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Environment

  • Utilities Addon
  • SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2 

Product

SAP Service Cloud Version 2 all versions

Keywords

SAP Service Cloud V2, Work Center, missing details, premise details, contract account information, case section, Utilities , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem

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