SAP Knowledge Base Article - Preview

3593643 - Mismatch in Document Type Requested for Upload in E-Verify Process, always request a photo of a passport or passport card

Symptom

  • During the E-Verify process, the system requests the candidate to upload a photo of a passport or passport card, not the card type selected.
  • For example, the employee has selected the Employment Authorization Card as their document for List A on the I-9, however, it still request a photo of a passport or passport card
  • The mismatch between the selected document and the requested upload causes confusion and delays in the hiring process.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

 OBX-38278, E-Verify, E Verify
, KBA , LOD-SF-OBX-EVF , Everify , Problem

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