SAP Knowledge Base Article - Preview

3593667 - Integration Scenario "Get Open Items" Not Called in Financials Section - 500 internal error

Symptom

  • The integration scenario "Get Open Items" is not being called when the Open Items tab is opened in the financials section.
  • Error message: "Unknown error in the outbound connector service"
  • Details: "Cannot parse outbound synchronous message response. The expected content type for message response is application/json."


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Environment

  • SAP Service Cloud Version 2, Utilities Add-On.

Keywords

Integration scenario, Get Open Items, Financials section, missing configuration, outbound connector service, application/json, communication configuration, no open items , KBA , CEC-CRM-UTIL , Utilities for SAP Sales/Service Cloud , Problem

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