3593712 - Error when processing Delegation in SAP SuccessFactors Employee Central

You are getting the below error in SuccessFactors while upserting the AutoDelegateDetail for employee to SuccessFactors.

• The associated error message is "The delegation setup must be unique. with the index 0".

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Suite

• Integration
  • ODATA API

We perform the Upsert Operation with the below Sample Code and you get error:

{
        "__metadata": {
          "uri": "https://api10preview.sapsf.com/odata/v2/AutoDelegateDetail(AutoDelegateConfig_delegator='user_admin',externalCode='1234567')",
          "type": "SFOData.AutoDelegateDetail"
        },
  "externalCode": "0L",
        "AutoDelegateConfig_delegator": "user_admin",
        "alwaysOn": true,
        "delegatee": "1234567",
        "status": "ON"
}

And you get the below error

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">
<code>COE_GENERAL_SERVER_FAILURE</code>
<message lang="en-US">ChangeSet index 2 - The delegation setup must be unique. with the index 0</message>
</error>

The externalCode API field is a key field for AutoDelegateDetail Entity. This is a unique value and can't be edited (or upserted). Hence you shouldn't provide any data in this field.

Since externalCode is a standard, auto-generated field, you need to pass the externalCode value as "0L". This will trigger the auto-generation of the value and successfully upsert the delegation data.

Please refer the below Sample query:

Request Payload: 

{
        "__metadata": {
          "uri": "https://api10preview.sapsf.com/odata/v2/AutoDelegateDetail(AutoDelegateConfig_delegator='admin_user',externalCode='0L)",
          "type": "SFOData.AutoDelegateDetail"
        },
  "externalCode": "0L",
        "AutoDelegateConfig_delegator": "admin_user",
        "alwaysOn": true,
        "delegatee": "123456",
        "status": "ON"
}

Response Payload

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<feed xmlns="http://www.w3.org/2005/Atom"
      xmlns:m="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata"
      xmlns:d="http://schemas.microsoft.com/ado/2007/08/dataservices">
    <entry>
        <content type="application/xml">
            <m:properties>
                <d:key>AutoDelegateConfig/delegator=cgrante</d:key>
                <d:status>OK</d:status>
                <d:editStatus>UPSERTED</d:editStatus>
                <d:message m:null="true"/>
                <d:index m:type="Edm.Int32">0</d:index>
                <d:httpCode m:type="Edm.Int32">200</d:httpCode>
                <d:inlineResults m:type="Bag(SFOData.UpsertResult)"/>
            </m:properties>
        </content>
    </entry>
</feed>

SuccessFactors, Delegation, Error, Index 0, SAP, Employee Central, Authority, Interface, HCI, CPI, COE_GENERAL_SERVER_FAILURE,ChangeSet index 2 - The delegation setup must be unique. with the index, LOD-SF-INT-API , KBA , LOD-SF-INT-API , API & Adhoc API Framework , LOD-SF-INT-CPI , Standard SF to 3rd Party CPI (HCI) Content , LOD-SF-INT-ODATA , OData API Framework , Problem

SAP SuccessFactors HCM Core 2411 ; SAP SuccessFactors HCM Suite 2505