Symptom
Unable to confirm a production task for Product DEF. Upon saving after adding the serial number, the system throws the error:
"System generated count task open for Product DEF. Save failed" (DEF represents the Product ID).
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Production Control work center.
- Go to the Task Control View.
- Filter by All Production Tasks By Selection.
- Search for and Select Task ID ABC. (ABC represents the Task ID).
- Click Confirm.
- Navigate to the Confirmation Tab.
- Navigate to the Serial Numbers subtab.
- Add the Serial Number XYZ. (XYZ represents the Serial Number ID).
- Click Finish Results Recording.
- Click Save.
- User Receives the following errors
"System generated count task open for Product DEF
Save failed"
Cause
The reason for the error you encountered is related to a change in the product configuration.
There was an update to the SerialIdentifierAssignmentProfileCode for Product ID DEF, which was changed from 1003 - No Serial Number Assignment to 1005 - Mandatory on all Logistics & Production Processes.
At the exact same time, PI Count Document XXX was created. This coincident timing could be causing a conflict between the updated product configuration and the associated document.
Resolution
To resolve this, please finish processing PI Count Document XXX, and once completed, you will be able to proceed with the task. (XXX represents the PI Count Document)
Keywords
PI Count Document, Task, Confirm, Serial Number, Serial Number Profile , KBA , SRD-SCM-WME-PRD , Production Control , Problem