SAP Knowledge Base Article - Public

3593927 - Growth Portfolio Team View: Proficiency Gap Indicator is irrespective of the Proficiency Rating Scale steps

Symptom

  • In the Growth Portfolio Team View, the proficiency gap indicator does not accurately reflect the proficiency scale steps. 
  • The Gap indicator is always based on a 5 point rating scale.
  • The proficiency gap indicator displays 5 boxes irrespective of the rating scale implemented.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Talent Intelligence Hub

Reproducing the Issue

  1. Log in to the system 
  2. Navigate to Growth Portfolio - Team View.
  3. Add people to view in Growth Portfolio.
  4. Select proficiency gap and view data against rated skills to observe the proficiency gap indicator boxes.
  5. If the Proficiency Rating scale is different from a 5 steps scale, then the Gaps will not reflect the exact numerical difference between the expected and real rating.

Resolution

The behaviour is currently per the system design:

The legend for Proficiency gap in Team view shows the Gap information from 0 to 5 and it is not related to the configured proficiency level scale. 

Examples:

  • If you have configured a scale of 1-5, the Proficiency gap will be 0, when employee meets the expectation. 
  • If you have configured a scale of 1-6, the Proficiency gap will be 6 and the proficiency level legend will have >=5 as the final value.
  • If you have configured a scale of 1-3, the proficiency level legend will still be 0 to 5. In this case only legends 0,1,2 will be relevant. 

Keywords

KI2H2025, KI2411, KM-22167, WSM-28323, Proficiency Gap Indicator, Growth Portfolio, Team View, 5 Point Rating Scale, SAP SuccessFactors Platform, Proficiency Level, Proficiency Gap, Rating Scale, SAP SuccessFactors Performance and Goals, expected behaviour, current design. , KBA , LOD-SF-TIH-POR , Growth Portfolio , How To

Product

SAP SuccessFactors HCM Core 2411 ; SAP SuccessFactors Performance & Goals 2411 ; SAP SuccessFactors Performance & Goals 2505 ; SAP SuccessFactors Platform all versions