SAP Knowledge Base Article - Preview

3594084 - Duplicate Email Notifications Triggered for Return Order Approvals in SAP S/4HANA Cloud Public Edition

Symptom

  • When creating a return order using the "Manage Customer Returns - v2" app, approvers receive two email notifications (CRT_39 and CRT_26) for a single approval step, even though no rework was requested.
  • The issue occurs when the net value of the return order is between 100-1000 GBP.
  • The duplicate emails are triggered for the same workflow step.
  • The issue has been replicated in the test system.


Read more...

Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

SAP S/4HANA Cloud Public Edition, Public Cloud, Manage Customer Returns - v2 App, Return Order, Approval Notification,  Duplicate Email, Workflow Deadline,, Workflow Steps. , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.