3594084 - Duplicate Email Notifications Triggered for Return Order Approvals in SAP S/4HANA Cloud Public Edition

• When creating a return order using the "Manage Customer Returns - v2" app, approvers receive two email notifications (CRT_39 and CRT_26) for a single approval step, even though no rework was requested.
• The issue occurs when the net value of the return order is between 100-1000 GBP.
• The duplicate emails are triggered for the same workflow step.
• The issue has been replicated in the test system.

SAP S/4HANA Cloud Public Edition

1. Open the 'Manage Customer Returns - v2' app.
2. Create a return order with a net value between 100-1000 GBP.
3. Submit the return order.
4. Observe: Two email notifications are sent to the approver instead of one.

The workflow contained a Time Constraint (deadline configuration) that triggered a reminder email.

Remove any deadline configuration from the workflow step:

1. Go to Manage Workflows for Customer Returns.
2. Select the relevant workflow (e.g., "All Returns approvals over GBP100 - Level 1").
3. Edit the Release of Customer Return step.
4. Go to the Deadlines tab.
5. Ensure no deadlines are defined (Time Constraints should be empty).
6. Save and activate the updated workflow.

SAP S/4HANA Cloud Public Edition, Public Cloud, Manage Customer Returns - v2 App, Return Order, Approval Notification,  Duplicate Email, Workflow Deadline,, Workflow Steps. , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem