SAP Knowledge Base Article - Public

3594141 - Missing Preconfigured Email Templates related for Form I-9 Reverification in Email Services - Onbooarding

Symptom

The following two preconfigured templates are not available in Email Services, even in the list of inactive templates:

  1. Template Title: (ONB) New Hire Complete Form I-9 Reverification Template
    Trigger Condition: (ONB) New Hire Complete Form I-9 Reverification Trigger 
  2. Template Title: (ONB) New Hire Completed Form I-9 Reverification Template
    Trigger Condition: (ONB) I9 Reverification Trigger

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Email services
  2. Attempt to locate the "(ONB) New Hire Complete Form I-9 Reverification Template" or "(ONB) New Hire Completed Form I-9 Reverification Template" under preconfigured email templates.
  3. Observe that the templates are not available.

Cause

The templates were removed from the system in the 2405 release (May 2024), but were not removed from the documentation.

Resolution

The Engineering team has confirmed that the mentioned templates were removed from the system in the 2405 release (May 2024). The team has initiated the process of removing these templates from all official documents and articles related to SAP SuccessFactors Onboarding.

See Also

Preconfigured Email Templates in Onboarding

Keywords

missing, not, available, preconfigured, emails, template, templates, form, I-9, I9, reverification, email, services, (ONB), I9, trigger, complete, completed, new, hire, 2405, release , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions