3594152 - Increased User Sessions Usage in SAP Business ByDesign

User sessions count is increasing with only one session opened.

SAP Business ByDesign

1. Login in the tenant with the business user ABC (where ABC refers to the Business User ID). 
2. Click on the Avatar Icon on the top right corner.
3. Click on Key User Settings.
4. Click on User Sessions Settings.

The user session count for the business user ABC is higher than the expected.

This behavior is due to the 'application framework' in the backend responsible for handling user sessions.

When a user login in the tenant the 'application framework' in backend responsible to handle the user sessions send 'Requests' to the system to define the user session number.

Currently, when opening new tabs internally in the system, the 'application framework' sends a new 'Request' to the system to create new sessions. This system behavior leads to an increase in user sessions usage when a user opens duplicate browser tabs or initiates additional actions, such as opening new tabs internally in the SAP Business ByDesign. 

It is recommend monitoring the number of simultaneous accesses for the same user and ensuring that multiple browser tabs are not opened. This will help prevent an excessive increase in user sessions.

Refer to the below KBAs for further reference on the recommended behaviors for the users to maintain a correct user session usage:

3350663 - User Sessions in SAP Business ByDesign

2309995 - Dump Error When Using Multiple Browser Tabs/Windows for Same Tenant/System

User Sessions, Increased Count, Duplicate Browser Tabs, User Session Management , KBA , SRD-CC-IAM , Identity & Access Management , How To