3594185 - Workflow Flow Rule Which Trigger and Email Notification is Marked as Completed But No Email Was Sent

When reviewing a Workflow Rule designed to trigger an email message, you observe that the rule is marked as Completed, but no email message was sent.

SAP Cloud for Customer

1. Go to Administrator WC
2. Go to Workflow Rules view
3. Select the desired rule
4. Click on More
5. Click on Rule Log
6. Notice that the Workflow Rule is set as 'Completed'

Although the Workflow Rule executed and is marked as completed, a bounce-back issue prevents the recipient from receiving the email. That is the case when the recipient is maintained as Out Of Office.

Automated replies should be maintained with specific parameters to prevent automatic responses in these situations.

Workflow Rules, Email Message, Email, E-mail, Recipient, Workflow Rule Completed, Completed, Out of Office , KBA , LOD-CRM-SC-EML , Email , Problem