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3594207 - Error "Sales support block is set for party ID" When Sending Email from Ticket

Symptom

  • An error message "Sales support block is set for party ID 12345678 with role Account in master data." (12345678 stands for the Account ID) is displayed when trying to send an email from a Ticket.
  • The error occurs specifically when the "To" field is set to a particular email address.
  • The error is associated with an Account which is not linked to the ticket, but appears in the error message.


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Environment

SAP Cloud for Customer

Keywords

Sales support block, party ID, error, ticket, email, obsolete account, contact, check for duplicates, merge contacts, remove account, relationships. , KBA , LOD-CRM-SRP , Service Request Processing , How To

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