Symptom
After creating a sales order, the "Manage Documented Credit Decisions" app shows a blank Credit Analyst, despite having one assigned in the "Manage Credit Accounts" app.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP S/4HANA Cloud Public Edition
Cause
If the field "User Name" is blank, the Credit Analyst will not get update in the app "Manage Documented Credit Decisions".
Resolution
Create a Work Agreement:
- Open app "Manage Workforce".
- Enter the User as need and drill down.
- Click "Edit" and create a new Work Agreement.
- Save.
Keywords
Create Sales Order, VA01, Manage Documented Credit Decisions, Credit Analyst, Manage Workflow, Work Agreement , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem
SAP Knowledge Base Article - Public