SAP Knowledge Base Article - Public

3594347 - Error: Internal error - Onboarding

Symptom

An internal error occurs when opening the Onboarding Dashboard.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to/open the Onboarding Dashboard
  2. Error: Internal error

Cause

Missing/insufficient role-based permissions.

Resolution

The affected user or onboarding participant should have the following permissions granted in their respective permission roles:

  • Onboarding or Offboarding Permissions > Show Enhanced Filters on the Dashboard
  • Onboarding or Offboarding Object Permissions > User Extended Info (All permissions: View, Edit, Import/Export, View Pending Approvals, Review Pending Approvals)

See Also

Keywords

onboarding, dashboard, error, internal error, user, extended, info, show, enhanced, filters , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions