3594540 - Missing option to indicate change in employee's citizenship / immigration status during I9 Reverification - Onboarding

• During I-9 Reverification for an employee, there is no option to indicate a change in employee's citizenship/immigration status.

SAP SuccessFactors Onboarding

Engineering has identified this issue as workflow gap.

• We are working on a permanent fix: OBX-38254. We currently do not have an ETA for resolution and you can reach out to SAP Account Executive / CSP or SAP SuccessFactors point of contact for updates.
• For affected employees, details of new citizenship should be captured in the system.

Workaround:

1. Cancel current reverification process as its not applicable in new circumstances.
2. Trigger new I9 process from Section 1. 
3. This will allow to pass Section 1, Section 2 and E-Verify.

SAP Help Portal Configuring USCIS Form I-9

Onboarding, citizenship status, immigration status, reverification process, I9 process, OBX-38254, system gap , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem