3594651 - Service Agent Organization Assignment Empty After Replication

You have replicated service agents to SAP Business ByDesign, however after the replication it is possible to see that the organization assignment is empty.

SAP Business ByDesign

1. Open the Business Partners work center.
2. Enter the Service Agents view.
3. Search for the service agent which was replicated.
4. Click on the Service Agent ID to open it.

Here it is possible to see that the organization assignment is empty.

In the latest replication of the service agent, all the organization assignments are already expired.

In order for the organization assignment to appear for the replicated service agent, the position must be currently valid.

This is the expected behavior of the system.

You can check the latest organization assignment replicated by following the below steps:

1. Go to the Master Data Replication work center.
2. Enter the Employees view.
3. Change the query to All.
4. Search for the Service Agent ID.
5. Click on the header of the column for Creation Date in Local System.
6. Set the ordering as Sort Descending.
7. Select the most recent replication entry with status successful.
8. Click on the Edit button.
9. Navigate to the Organization Assignment tab.

Here it is possible to see the data replicated, and it is possible to see the validity of the organization assignment.

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