3594659 - Chatbot Functionality Within C4C

You want to know if Chatbot functionality is available within Cloud for Customer

SAP Cloud for Customer

By standard, this is not available currently in C4C.

You can try using custom OData Calls, please see more information on below links:

https://community.sap.com/t5/technology-q-a/how-to-create-service-ticket-in-c4c-via-sap-conversational-ai-chatbot/qaq-p/12622712 

https://community.sap.com/t5/technology-blogs-by-members/sap-conversational-ai-chatbot-integration-with-c4hana/ba-p/13406029

KBA , LOD-CRM-SRP , Service Request Processing , How To