SAP Knowledge Base Article - Preview

3594669 - Case OWL Status Filter Shows Blank Status Due to Missing Code in Schema

Symptom

  • When filtering cases in the Case OWL by status (e.g., "Open"), the results include cases with:
    • Blank statuses
    • Statuses unrelated to the selected filter
  • Expected behavior: Only cases matching the selected status should appear in the results list
  • The issue occurs only for specific case types that use certain custom status schemas


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Environment

  • SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2 

Keywords

Case OWL, status filter issue, blank case status, status code missing, case type filter not working, custom status schema, filter mismatch, status not showing, OWL filter not applied, Open status code 01, SAP Service Cloud V2, SAP Sales Cloud V2 , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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